Terms & Conditions

1 Definitions

In these Terms and Conditions, the following terms shall have the meanings assigned to them below unless the context expressly requires otherwise:

• "zona88" / "the Platform" / "we" / "us" / "our" — refers to zona88, operated at the domain https://zona88.cam, and all associated sub-domains, mobile interfaces, and APIs.
• "Player" / "Member" / "User" / "you" / "your" — refers to any individual who accesses, registers on, or places a bet or wager through the Platform.
• "Account" — the unique, personal gaming account created by a Player upon successful registration and KYC verification.
• "IDR" / "Rp" — Indonesian Rupiah, the official currency of the Republic of Indonesia and the sole operating currency of zona88.
• "Bonus" — any promotional credit, free spins, cashback, or other incentive awarded by zona88 under defined promotional terms.
• "Wagering Requirement" — the total value of bets a Player must place using bonus funds before those funds become eligible for withdrawal.
• "KYC" — Know Your Customer; the identity and age-verification process mandated by zona88 before withdrawals may be processed.
• "Gross Gaming Revenue" / "GGR" — the net amount retained by zona88 after paying out winning bets, before deducting operating expenses.
• "Prohibited Jurisdiction" — any country or territory in which access to online gambling platforms is explicitly prohibited by applicable law.
• "Sporting Event" — any match, competition, race, or tournament on which the Platform offers betting markets, including but not limited to BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, the UEFA Champions League, the FIFA World Cup, and the AFF Cup.

2 Eligibility & Age Restriction

2.1 Minimum Age. You must be at least 21 years of age to register an account and use the zona88 platform. This requirement is absolute and non-negotiable. zona88 is committed to protecting minors from exposure to gambling products and will take all reasonable technical and procedural steps to enforce this requirement.

2.2 Resident Eligibility. By registering, you confirm that you are a legal resident of Indonesia or a jurisdiction in which access to online gaming platforms is not prohibited. It is your sole responsibility to determine whether participation in online gaming is lawful in your jurisdiction before registering.

2.3 Self-Assessment. You represent and warrant that:

• You are registering on your own behalf, not as an agent or representative of any third party;
• You are not currently subject to self-exclusion or any third-party restriction prohibiting you from online gambling;
• All personal information provided during registration is accurate, current, and complete;
• Participation in online gambling is not prohibited under any law applicable to you.

2.4 Age Verification. zona88 reserves the right to request documentary proof of age at any point during the account lifecycle. Failure to provide satisfactory documentation within the stipulated timeframe will result in account suspension and, where applicable, the forfeiture of any bonus funds held in the account.

3 Account Registration

3.1 One Account Per Person. Each Player is permitted to hold one (1) active Account on the zona88 platform. The registration of duplicate, multiple, or shared accounts by the same individual — regardless of whether different email addresses, devices, or payment methods are used — is strictly prohibited and constitutes grounds for immediate account termination and forfeiture of all associated balances.

3.2 Registration Information. You agree to provide truthful and accurate information at the time of registration, including your full legal name as it appears on your government-issued identification, a valid email address, and an active Indonesian mobile phone number. Any subsequent change to your registered details must be communicated to our support team without undue delay.

3.3 Account Security. You are solely responsible for maintaining the confidentiality of your login credentials. zona88 will never ask for your password via email, live chat, or any other channel. You agree to notify zona88 immediately if you become aware of any unauthorized use of your Account. zona88 cannot be held liable for losses arising from your failure to maintain adequate account security.

3.4 One Account Family Policy. Where multiple members of the same household share a single device or IP address, each individual must register their own separate Account and submit individual KYC documentation. zona88 reserves the right to review such accounts for bonus abuse and may apply transaction limits at its discretion.

4 Identity Verification (KYC)

4.1 Mandatory Verification. Before any withdrawal may be processed, and in connection with certain deposit thresholds, zona88 is required to verify the identity, age, and payment details of its Players. This process is commonly referred to as Know Your Customer (KYC) verification.

4.2 Required Documents. zona88 may request one or more of the following documents to complete KYC:

• National ID (KTP): A clear, unaltered photograph or certified scan of your Indonesian Kartu Tanda Penduduk (KTP), showing your full name, date of birth, and address;
• Selfie Verification: A photograph of you holding your KTP beside your face, with both the ID details and your face clearly visible;
• Proof of Address: A recent utility bill, bank statement, or official government correspondence (no older than three months) confirming the residential address listed on your KTP;
• Payment Method Verification: A bank statement or e-wallet screenshot confirming ownership of the payment method used for deposits.

4.3 Processing Time. Standard KYC applications are reviewed within 1–6 hours during business hours (09:00–21:00 WIB). Applications submitted outside these hours or during national public holidays will be processed on the next available business day. In complex cases requiring enhanced due diligence, processing may take up to 48 hours.

4.4 Ongoing Monitoring. zona88 reserves the right to conduct additional KYC checks at any stage of the account lifecycle, including in connection with large withdrawals, sudden changes in betting patterns, or regulatory requirements. Failure to cooperate with such checks may result in account suspension.

5 Deposits

5.1 Accepted Methods. zona88 accepts deposits via the following Indonesian payment channels: BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Permata, BSI (Bank Syariah Indonesia), OVO, DANA, GoPay, ShopeePay, and LinkAja. The availability of specific channels may vary based on technical factors and is subject to change without prior notice.

5.2 Deposit Limits. Minimum deposit amounts are Rp 50,000 for bank transfers and Rp 20,000 for e-wallets. Maximum single deposit limits are determined by the selected payment channel and are displayed at the time of transaction. zona88 may impose additional daily or monthly deposit limits on individual accounts at its discretion.

5.3 Processing Time. Deposits are processed through automated systems and ordinarily reflect in your zona88 balance within 1–5 minutes of successful bank confirmation. zona88 is not responsible for delays arising from the Player's bank or e-wallet provider.

5.4 Own Funds. All deposits must originate from a payment method registered in your own name. Deposits from third-party accounts — including those of family members, friends, or business associates — are not permitted and may trigger account suspensio n. zona88 assumes no responsibility for funds deposited from unauthorized third-party sources.

5.5 Currency. All deposits are accepted exclusively in Indonesian Rupiah (IDR / Rp). zona88 does not accept deposits in foreign currencies. Any currency conversion costs incurred on the Player's side are borne solely by the Player.

6 Withdrawals

6.1 Eligibility to Withdraw. Withdrawals are available exclusively to Players who have successfully completed KYC verification. Withdrawal requests submitted before KYC completion will be held in a pending state until verification is finalised.

6.2 Withdrawal Method. Withdrawals will be processed exclusively to the same payment method used for the most recent deposit, unless the Player submits a formal payment method change request supported by appropriate documentation. This policy exists to prevent fraud and money laundering.

6.3 Withdrawal Limits. The minimum withdrawal amount is Rp 50,000. The maximum single withdrawal is Rp 50,000,000. Players wishing to withdraw amounts exceeding this threshold must submit multiple requests on separate processing days or contact support to arrange an elevated limit subject to enhanced verification.

6.4 Processing Time. zona88 targets withdrawal processing within 15 minutes to 6 hours for Gold-tier verified accounts, and within 6–24 hours for standard verified accounts. These timeframes are targets and not guarantees; delays may occur during periods of high transaction volume, system maintenance, or where additional compliance checks are triggered.

6.5 Fees. zona88 does not charge withdrawal fees. However, your bank or e-wallet provider may apply their own transfer or service charges, for which zona88 bears no responsibility.

6.6 Bonus Wagering Compliance. Withdrawals of funds associated with an active bonus require full completion of the applicable wagering requirement before the request can be processed. Requesting a withdrawal of deposited funds while a bonus is active will result in forfeiture of the bonus and any associated bonus-derived winnings.

7 Bonuses & Promotions

7.1 General Conditions. All bonuses and promotional offers made available on the zona88 platform are subject to the specific terms published alongside each promotion, in addition to these general Terms and Conditions. In the event of any conflict between a promotion-specific term and these general Terms, the promotion-specific term shall prevail to the extent of the inconsistency.

7.2 Welcome Bonus. New members are eligible for a 100% first-deposit match bonus up to Rp 5,000,000. The welcome bonus carries a 30x wagering requirement on the bonus amount and must be completed within 30 days of activation. The maximum bet permitted while the bonus is active is Rp 50,000 per spin or wager.

7.3 Game Contribution Rates. Different game categories contribute at different rates toward satisfying wagering requirements:

• Slot games: 100% contribution;
• Live casino games (baccarat, blackjack, roulette): 10% contribution;
• Sports betting (minimum odds 1.50): 100% contribution;
• Table games (RNG versions): 20% contribution;
• Crash games: 50% contribution.

7.4 Bonus Abuse. zona88 reserves the right to void bonuses and confiscate associated winnings where it has reasonable grounds to believe that a Player or group of coordinated Players has engaged in bonus abuse. This includes, but is not limited to: registering multiple accounts to claim welcome bonuses repeatedly, placing opposing bets across accounts to meet wagering requirements at minimal risk, or exploiting promotional terms in a manner inconsistent with genuine recreational play.

7.5 Bonus Opt-Out. Bonuses are optional. Players who do not wish to participate in a promotion may decline the bonus at the point of deposit by selecting "No Bonus" in the deposit interface. Once a bonus has been accepted and credited, it cannot be removed without forfeiting any bonus-derived winnings.

7.6 Expiry. All bonuses have defined validity periods. Bonus funds and associated free spins that have not been used within the stated validity period will be automatically removed from the Player's account without notice or compensation.

8 Betting Rules & Game Conduct

8.1 Accepted Bets. zona88 offers betting markets across a broad range of sporting events and casino game formats, including football (covering BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, UEFA Champions League, FIFA World Cup, and AFF Cup), live casino, slot games, togel (Indonesia's traditional numbers lottery), and cockfighting streams (sabung ayam) from licensed international arenas. Availability of specific markets is subject to scheduling and regulatory factors.

8.2 Bet Placement. A bet is deemed accepted only when the zona88 system has confirmed the transaction and issued a bet reference number. It is the Player's sole responsibility to verify the accuracy of all bet details — including selection, odds, and stake — before confirming placement. zona88 will not void or amend a bet on the grounds of Player error after confirmation, except at its absolute discretion.

8.3 Odds and Prices. All odds are subject to change prior to bet confirmation. In the case of live in-play betting, odds fluctuate in real time based on match developments. The odds displayed at the moment the "Confirm Bet" action is completed constitute the binding price for that wager.

8.4 Void Bets. zona88 reserves the right to void bets in circumstances including: event cancellation, match abandonment, obvious pricing errors, system malfunction resulting in incorrect odds publication, or where reliable data required to settle a market cannot be obtained. Voided bets are returned to the Player's balance at the original stake with no interest.

8.5 Prohibited Conduct. The following conduct is strictly prohibited and will result in account termination and forfeiture of funds:

• Use of automated betting software, bots, or scripts;
• Arbitrage betting strategies designed to exploit pricing inconsistencies;
• Collusion with other Players to manipulate game or market outcomes;
• Use of inside information not publicly available at the time of bet placement;
• Any form of cheating, hacking, or interference with Platform software.

9 Responsible Gaming

9.1 Commitment. zona88 is committed to promoting responsible gambling and maintaining a safe entertainment environment for all Players. We provide a suite of self-management tools accessible from your account dashboard at any time.

9.2 Available Tools. Players may set daily, weekly, or monthly deposit limits; session time reminders; loss limits; and cooling-off periods (temporary account restrictions of 24 hours to 6 weeks). Requests to activate these tools are processed immediately.

9.3 Self-Exclusion. Players who feel that their gambling has become problematic may request a self-exclusion of 6 months, 1 year, 2 years, or a permanent lifetime exclusion. Self-exclusion requests must be submitted to our support team in writing and will be actioned within 24 hours. During a self-exclusion period, the Player will be prevented from logging in, depositing, or receiving promotional communications.

9.4 Age Protection. zona88 strongly encourages Players to use parental control software to prevent access to gambling websites by minors sharing their devices. If you believe a minor has accessed the Platform using your credentials, contact our support team immediately.

For comprehensive guidance on responsible gaming, please review our dedicated Responsible Gaming page.

10 Intellectual Property

10.1 Ownership. All content on the zona88 Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, software, and the overall website design — is the exclusive intellectual property of zona88 or its licensed content providers and is protected under applicable copyright, trademark, and intellectual property laws.

10.2 Permitted Use. Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial gaming purposes in accordance with these Terms. This licence does not include the right to reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any Platform content.

10.3 Third-Party Content. Game content displayed on the Platform is provided under licence from third-party providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Habanero, Spribe, and others. zona88 does not claim ownership of such content, and all associated intellectual property rights remain with the respective rights holders.

11 Limitation of Liability

11.1 Platform Availability. zona88 endeavours to maintain Platform availability 24 hours a day, 7 days a week. However, we do not warrant uninterrupted, error-free access and accept no liability for losses resulting from downtime caused by scheduled maintenance, third-party infrastructure failures, force majeure events, or circumstances beyond our reasonable control.

11.2 Financial Losses. Participation in online gaming carries inherent financial risk. zona88 shall not be liable for any direct, indirect, incidental, special, or consequential financial losses incurred by a Player in the course of using the Platform, beyond the return of any funds demonstrably misapplied as a result of a proven Platform error.

11.3 Maximum Liability. To the maximum extent permitted by applicable law, zona88's total aggregate liability to any Player in connection with any single claim or series of related claims shall not exceed the net deposits made by that Player in the 12-month period immediately preceding the event giving rise to the claim.

11.4 Indemnification. You agree to indemnify, defend, and hold harmless zona88 and its officers, directors, employees, agents, and licensors from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including legal fees) arising from your violation of these Terms, your misuse of the Platform, or your infringement of any third-party rights.

12 Privacy & Data

12.1 Data Collection. zona88 collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to the collection, use, and processing of your personal data as described in that policy.

12.2 Data Security. All personally identifiable information and financial transaction data is encrypted using 256-bit SSL technology during transmission and is stored on secured, access-controlled servers. zona88 implements industry-standard administrative, technical, and physical safeguards to protect your data against unauthorised access, disclosure, or destruction.

12.3 Data Sharing. zona88 will not sell, rent, or otherwise disclose your personal data to unaffiliated third parties for marketing purposes without your explicit consent. We may share data with regulated service providers who assist in operating the Platform (payment processors, KYC verification services, fraud prevention vendors) under strict data-processing agreements.

13 Suspension & Termination

13.1 By zona88. zona88 reserves the right to suspend, restrict, or permanently close any Player Account — and to withhold or forfeit associated balances — where it has reasonable grounds to believe that:

• The Player has provided false, misleading, or incomplete registration information;
• The Player is under the age of 21;
• The Player has violated any provision of these Terms;
• The Account has been used for fraudulent, collusive, or otherwise dishonest purposes;
• Continued operation of the Account poses a regulatory, legal, or reputational risk to zona88;
• The Player has initiated a chargeback or payment dispute through their bank or e-wallet provider.

13.2 By the Player. Players may request permanent account closure at any time by contacting our support team. Upon closure, any real-money balance (net of active bonuses, which will be forfeited) will be returned to the Player's registered payment method within 5–10 business days, subject to KYC compliance.

13.3 Effect of Termination. Upon termination of an Account for any reason, all rights granted to the Player under these Terms cease immediately. Provisions of these Terms that by their nature should survive termination — including Intellectual Property, Limitation of Liability, and Governing Law clauses — shall survive accordingly.

14 Governing Law & Disputes

14.1 Governing Law. These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter — whether contractual, tortious, statutory, or otherwise — shall be governed by and construed in accordance with international gaming regulatory standards and the laws of the jurisdiction in which zona88 holds its operating licence.

14.2 Dispute Resolution. In the event of a dispute between a Player and zona88, the Player must first contact our customer support team to seek an amicable resolution. zona88 will use reasonable endeavours to resolve all disputes within 14 calendar days of receiving written notice from the Player. If a dispute remains unresolved after this period, the matter may be referred to an independent dispute resolution body as designated by our licensing authority.

14.3 Language. These Terms are published in English. In the event of any ambiguity or conflict arising from translation, the English-language version shall prevail.

14.4 Severability. If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from the remaining provisions, which shall continue in full force and effect.

15 Amendments

15.1 Right to Amend. zona88 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Material changes will be communicated to registered Players via the email address on file no less than 7 calendar days prior to the effective date of the change.

15.2 Continued Use. Your continued use of the zona88 Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure in accordance with Clause 13.2.

15.3 Version History. The current effective date appears at the top of this document. Players are encouraged to review these Terms periodically to remain informed of their rights and obligations.

16 Contact Us

If you have questions, concerns, or formal complaints regarding these Terms and Conditions, please reach out to the zona88 support team through the following channel:

• Email: [email protected]
• Live Chat: Available 24/7 directly through the zona88 Platform interface
• Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays, in Western Indonesia Time (WIB, UTC+7)
• Response Time Target: Under 2 minutes via live chat during peak hours; under 6 hours via email

For matters related to responsible gaming, self-exclusion, or problem gambling support, please visit our dedicated Responsible Gaming page, where you will find detailed guidance, self-assessment tools, and external support resources.